Consumer information under Art. 325 of the Insurance Code

01 Information under Art. 325 of the Insurance Code

1. Insurance broker “SONERS GRUP” EOOD is entered in the Commercial Register under UIC: 147246077, with registered seat and management address: Republic of Bulgaria, Burgas, Lazur district, bl. 65 (ground floor), tel. 056/533 522, decision for entry as an insurance broker by the Financial Supervision Commission No. 812 – ЗБ of 14.12.2010, and certificate of registration No. 678 – ЗБ/05.05.2020. You can verify this at the Financial Supervision Commission, Sofia 1000, 16 Budapeshta St., or on the website www.fsc.bg.

2. “SONERS GRUP” EOOD does not hold, directly or through related parties, more than 10 per cent of the votes in the general meeting or of the capital of an insurer, nor does an insurer or a parent undertaking of an insurer hold more than 10 per cent of the votes in the general meeting or of the shares of the capital of “SONERS GRUP” EOOD.

3. Should you have complaints about the service provided by “SONERS GRUP” EOOD, please submit your complaints to Yakub Solakov at the address: Burgas, Lazur district, bl. 65 (ground floor), or by email: solakov@soners.bg. Receipt of the complaint is confirmed within 3 (three) working days. “SONERS GRUP” EOOD provides a written response within 10 (ten) calendar days, and in cases of factual or legal complexity — within 30 (thirty) calendar days, of which the complainant is notified. The handling of complaints is free of charge.

4. Every user of insurance services may submit complaints against any act or omission of the insurance broker to the Financial Supervision Commission, which supervises insurance activity, at the address: Sofia 1000, 16 Budapeshta St., as well as to other state authorities. In the case of an unresolved dispute with the insurance broker, the user is also entitled to refer to the Sectoral Conciliation Commission for the resolution of disputes in the field of insurance and insurance mediation, including the distance provision of financial services in these sectors, at the address Sofia 1000, 1 Vrabcha St., floors 3, 4 and 5, tel. 02/9330 565 — the head office of the Consumer Protection Commission (CPC), as well as to file a complaint by completing an electronic form on the CPC website — www.kzp.bg, or in person at the CPC regional centres in the country.

5. The insurance broker represents the user of insurance services before the insurance companies in connection with the conclusion, amendment, renewal and servicing of insurance contracts, and also provides assistance in the settlement of insurance claims.

6. “SONERS GRUP” EOOD carries out insurance mediation as an insurance broker that provides advice and a recommendation on request, based on an analysis of the client’s requirements and needs, as well as an impartial analysis of the insurance products offered on the market, in accordance with Art. 325, para. 2, item 1 of the Insurance Code. The analysis covers a sufficiently large number of insurances, on the basis of which a professional recommendation is made regarding the insurance that will be most suitable for the needs of the consumer of the insurance service, in accordance with Art. 325a, para. 5 of the Insurance Code.

7. The insurance broker’s remuneration in connection with the insurance contract is a commission included in the insurance premium and payable by the respective insurer. On request, the client may obtain information regarding the nature and source of the remuneration.

8. The broker maintains valid “Professional Liability of an Insurance Intermediary” insurance, concluded in accordance with the requirements of the Insurance Code.

9. The applicable law is Bulgarian legislation.

02 Declaration

I declare that I received this information before concluding an insurance mediation contract.

Date: ____________________

Name: ____________________ Signature: ____________________